ABOUT US

The Experience Group helps your business deliver delight to customers. We are recognized experts in customer experience management, customer research, usability and user-centered product design.

Celeste M. Combs, Founder and Chief Experience Officer

Celeste M. Combs is a seasoned customer experience professional passionate about customer experience. She brings 18 years experience in customer experience management, usability, and user-centered design to provide valuable strategy, research and hands-on collaboration with clients. Celeste has pioneered this emerging best practice as she has contributed to over 60 products, Web sites, services, interactive products and new business ventures.

Celeste previously held position as Vice President, Customer Experience at Infopop Corporation. At Infopop, she was accountable for the full lifecycle of the customer experience. She successfully integrated customers into design and product strategy, launched new corporate websites and products, and built a highly touted customer support organization. Celeste was also a key member of Microsoft's Hardware Design team, where she contributed to nine Microsoft products and earned Business Week's IDEA Design Awards and an IEEE Pioneering Design Award. Since 1997, she has worked with Seattle's top design firms and technology startups. Celeste is highlighted as Seattle24x7.com mover and shaker.

Project Team

We work with a select group of partners to tailor services to each client project. Our seasoned team members deliver expertise in design, marketing, usability, customer research and customer service. Our partners are carefully selected to help deliver the optimum customer experience.

Contact Us

Do you need help with your customer experience or usability project? Please email us at info@theexperiencegroup.com or call (206) 779-2344.