CLIENTS

Our team has collaborated with diverse clientele, projects and partners, including retail, technology, Internet, design, customer support and new business ventures.

We applaud the vision of our RECENT clients' passion for a positive customer experience: Microsoft, Nielsen Media Research, Zaaz, Ply Interactive, Art Technology Group (ATG) and IntellectSpace.

Project Highlights

Alaska Airlines - New online experience provides a customized email subscription experience. Design, information architecture and specification of future mobile experience. User research included online surveys, usability and persona research to enhance travel experience

Avenue A - Corporate website and Atlas DMT™ design, usability and strategy. Client web usability services.

Carrington Laboratories - User-centered design of drug approval submissions earned high accolades.

Executive Software International - Product management, conceptual design and user research of new innovative .NET platform application. In association with SoftAssociates.

Inn at the Market - Customer experience audit, recommendations and strategic plan.

Infopop Corporation - Corporate website, OpenTopic™, Buzzcast™ project management, design and usability.

Lexant Corporation - User research, usability and project management of DoHealth™, five web-based health information modules and Health Mirror dynamic online health assessment.

Microsoft - Recent work includes information architecture, wireframes for several Microsoft.com sites. Led design of award-winning Volume Licensing Service Center. Concept and user research for Windows Speech Recognition. Previously, key team member of Microsoft Hardware design group contributing to Microsoft Intellimouse®, Microsoft Keyboard® and several Sidewinder® game controllers.

Nexcura - NexProfiler™ usability research and design.

Nielsen Media Research - Usability research, user-centered design, and customer experience training and strategy.

PassportPlanet.com. - Online customer experience audit and strategy.

Patrick Townsend & Assoc. - Strategic customer experience and website usability review.

Pt. Interactive, Inc. - Design and usability of Ortho Sesame, most widely used web-based application for dental industry.

REI.com - Search interface usability study and design in fall 2002.

Stottler Henke & Assoc. - User interface usability evaluation and design strategy.

Port80 Software - Strategic partner, user experience advisor and client usability services.

Tangis - Mobile computing research, usability and design as early contributor to Tangis™ InMotion Suite.

Xylo - User-centered corporate site design, Flash demo design, and usability study of web-based portal services.

Web & Application Projects - Completed dozens of web and UI application projects applying expertise in project management, user-centered design, usability, and strategy. Successful design of home page, information architecture, user registration, shopping carts, email campaigns and online community, amongst many fun projects.

Wireless Research - We are currently conducting research for wireless firms and completing independent research on wireless user experience including Wi-Fi and advanced mobile phone features. Independent research to be published in early 2004.