WHAT WE DO

The Experience Group offers comprehensive, tailored services to deliver outstanding user experience. We apply 15 years experience to help clients innovate new products, design new interactive websites and applications and connect with end users via user research or usability research. Our focus and expertise centers on delivering easy-to-use and valuable experiences.

To deliver easy to use products, we offer comprehensive services:
User-Centered Design
User Research and Usability
User Research and Customer Surveys
User Experience Audits
Customer Experience Strategy

Usability and Customer Experience Reviews
We assess the usability of products and websites and conduct customer experience audits to improve usabiity and overall product experience. Our research includes a review, report and recommendations to help you improve your customer experience.

User Research and Usability Studies
User Experience Research: We conduct research to validate your customer needs and behaviors using your products to deliver valuable and easy to use products and websites.
Product Beta Testing: Insights culled from target customers validate product concepts, refine website or product experience and identify key customer needs for your product launch.
Market Research: Gain valuable and actionable results in customer satisfaction, customer retention, brand experience and new market opportunities.

Online Surveys
We design and gather customer feedback through online surveys or in direct contact with your customers. We interpret and summarize the survey in a simple report with key findings, recommendations and supporting results.

User-Centered Design
Customer Experience Design: Applying our extensive knowledge of customer needs and human factors, we optimize customer touchpoints, products, services and customer support to optimize the full lifecycle of the customer experience.
Design Partners: We partner with the top design and brand firms to deliver a positive, satisfying customer experience.

Customer Experience Strategy
Customer Experience Roadmap: With over 15 years of experience, our extensive background in user experience and usability we work with your team to develop a clear strategy in product design and usability. We also provide training in user-centered design, usability research and customer experience management.
Advisor: When you need a trusted advisor to assist with any question or strategic approach to improving customer experience.

Clients

Our services are highly valued by many clients including retail, technology, Internet, design, customer support and new business.